Frequently Asked Questions
Welcome to the Carhart Clothing Shop FAQ page. Here you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Products
What types of products does Carhart Clothing Shop specialize in?
We specialize in high-performance tactical gear and durable workwear for professionals. Our product range includes:
- Tactical apparel (combat pants, combat shirts, BDU shorts)
- Workwear (coveralls, duty jackets, EMS uniforms)
- Outdoor gear (boonie hats, flight suits, ECWCS)
- Concealed carry clothing (CCW jackets, covert shirts)
- Athletic and lifestyle apparel
Who is your typical customer?
Our products are designed for:
- Military personnel and veterans
- Law enforcement officers
- First responders (EMS, firefighters)
- Outdoor professionals and enthusiasts
- Tactical gear enthusiasts
- Individuals who need durable workwear
Are your products designed for specific environments?
Yes, many of our products are combat-proven and field-tested for various environments. We offer gear suitable for:
- Urban operations
- Outdoor adventures
- Extreme weather conditions (ECWCS line)
- High-visibility work environments
- Covert operations
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer discounts for bulk orders?
While we don’t advertise bulk discounts publicly, we’re happy to discuss special pricing for large orders (typically 10+ items of the same product). Please contact our customer service team at [email protected] for more information.
Shipping & Delivery
Where do you ship from?
All orders are processed and shipped from our headquarters at 3925 Griffin Street, Phoenix, AZ 85008, USA.
What shipping options do you offer?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate):
- Carriers: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes full tracking
- Free Economy Shipping (for orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Basic tracking included
How long does order processing take?
We commit to processing all orders within 1-2 business days before dispatch. You’ll receive tracking information as soon as your order ships.
Do you ship worldwide?
We ship to most countries globally, with some exceptions in Asia and remote regions. Our checkout system will automatically verify if we can ship to your location. If you have specific questions about delivery to your country, please contact us before ordering.
What should I do if my package is delayed?
While we strive for timely delivery, occasional delays can occur, especially with international shipments. If your package hasn’t arrived within the estimated timeframe:
- Check your tracking information for updates
- Allow an additional 5 business days for international customs processing
- If there’s still no update, contact our customer service with your order number
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of delivery. To be eligible for return:
- Items must be in original condition with tags attached
- Items must not show signs of wear or use
- Original packaging should be included when possible
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or item, you’ll need to return the original item (following our return policy) and place a new order.
How long do refunds take?
Once we receive your return, please allow:
- 3-5 business days for processing
- Additional 5-10 business days for the refund to appear in your account, depending on your payment method
Product Care & Sizing
How should I care for my tactical gear?
Care instructions vary by product, but general guidelines include:
- Machine wash cold with similar colors
- Use mild detergent (avoid bleach)
- Tumble dry low or hang dry
- Iron on low heat if needed (check individual product labels)
- For water-resistant items, re-treat with appropriate DWR products as needed
How do I choose the right size?
We provide detailed sizing charts for each product. If you’re between sizes or unsure:
- For tactical gear: Consider sizing up if you’ll be wearing layers underneath
- For workwear: Consider your typical work movements and whether you need extra room
- When in doubt, contact our customer service for specific product advice
Are your products true to size?
Most of our products follow standard sizing, but some tactical items are designed with a more relaxed fit for mobility. We always recommend checking the specific product’s sizing chart and reading customer reviews for fit feedback.
Contact & Support
How can I contact customer service?
You can reach our customer service team at [email protected]. We typically respond within 24-48 hours during business days (Monday-Friday, 9am-5pm Arizona Time).
Do you have a physical store?
Currently, we operate as an online-only retailer based in Phoenix, Arizona. This allows us to keep our prices competitive while offering worldwide shipping.
Can I cancel or modify my order after placement?
We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
At Carhart Clothing Shop, we’re committed to providing high-quality tactical and workwear with reliable service. If you have any questions not covered here, don’t hesitate to reach out to our dedicated support team.